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Upcoming & On-Demand Webinars

Connecting as a Leader: Inspiring Loyalty in People and Teams

Date: Thursday, December 8, 2022 Time: 1:00 to 2:00 p.m. ET

Connecting as a Leader Webinar

Leading is never easy. But today’s exceptionally challenging landscape is stretching leaders to do more and be more than ever before. How can leaders create a workplace that people want to join and stay with—one that enables them to be their best, focuses on customers, and achieves strong business performance?

Research shows us that in today’s world, connections are key to keeping workers engaged while avoiding burnout. Modern leaders know how to forge these connections and build positive relationships that keep people motivated and inspire loyalty.

Join DEKRA behavioral analysis and executive development experts, Angelica Grindle, Ph.D., and Rebecca Timmins, to explore the power of connection and to learn how to cultivate it in your people and teams. Whether you’re a new leader, an experienced leader looking to further develop your skills, or even a leader who’s received negative feedback in the past, this session will help you and, ultimately, your teams overcome obstacles and excel.

Key Learnings:

  • What it means to be a connected leader—and why it’s essential
  • How to become a leader that inspires loyalty
  • Ways to develop team and self-awareness
  • Common pitfalls and how to avoid them

Take the lead. Reserve your spot today.

On-Demand Webinars

Enjoy the archive of webinars below on a variety of safety topics geared toward all levels of leadership. Don't see a topic you would like to learn more about? Tell us !

Wellness and well-being often seem subjective—hard to measure and even harder to improve. Yet we know that an environment that cultivates well-being and values each person is essential to attracting and retaining a productive, high-performing workforce. This session highlights seven key areas—each grounded in well-being research—to building that ideal environment.

We’ll also look at ways DEKRA can help you measure the current state of well-being in your organization, teams, and individuals. And we’ll explore strategic, tactical, and symbolic actions you can take to help people reengage and thrive.

Join David Musgrave and Grace Thai, DEKRA’s experts in human performance improvement, to learn about these key facets of well-being and how implementing them can create and maintain a positive, human-centric culture.

Key Learnings:

  • Why the pursuit of well-being is well worth it
  • Seven principles of well-being to help you assess your current state
  • Practical steps that advance the well-being continuum so that people and performance flourish

The term well-being is everywhere today — at the grocery store, in the news, and particularly in the workplace. But what is well-being, really? And why is it important for safety professionals? Well-being and safety are inextricably linked in the workplace. Issues such as stress, anxiety, and fatigue directly impact a worker’s ability to safely perform a job, control exposures, and avoid injury. Gain practical guidance on how to identify and address worker well-being and overcome barriers to change. Take away practical guidance on effective ways to strengthen your team by improving physical, psychological, and social well-being in your workplace.

What You Will Learn:

  • Explain the connection between safety and worker well-being
  • Discuss organization barriers when addressing well-being
  • Review seven key principles to guide your approach to worker well-being
  • Place your organization on the well-being continuum and identify ways to improve
  • Discuss the benefits of a well workforce

Frontline supervisors are essential to many critical organizational capabilities, from day-to-day productivity to overall performance to ongoing safety. This is not only a direct result of what they do on the job, but also how they do it, which has a tremendous influence on organizational culture. Their ability to lead, motivate, collaborate with, and inspire the workforce is what builds a culture that enables productivity, high performance, and safety to thrive.

Today’s challenging, high-turnover environment has made it harder than ever for front-line leaders to engage their teams around a common purpose while providing guidance and support. This webinar gives both experienced and new safety and operations supervisors and managers practical insights and tools they can use to become stronger leaders who are in sync with the workforce and create a safe workplace. Led by DEKRA safety and behavioral specialists Angelica Grindle, Ph.D., and Sylvester Mayo, participants will develop new understanding and skills to transform their abilities as leaders and champions of safety.

Key Learnings:

  • What are moments of safety transformation (MOST)?
  • The 7 critical actions that create moments of safety transformation
  • The 3 brain-centered hazards that have the most impact on collaboration and engagement and how you can overcome them

Supervisors are the connective tissue between the executive layer and your front line, and equipping them with the skills to control exposure is critical to achieving your safety goals. Too often, supervisors are unprepared for the transition from high performing team member to team leader. In this webinar, DEKRA’s Mike Mangan and Susan Murphy will share their experience and insights on how training and mentorship can support supervisors and set them up for success, and how strengthening your supervisor ranks can improve worker well-being and reduce turnover. We’ll also discuss the importance of procedural justice and how it contributes to employee engagement.

Key Learnings:

  • What senior leaders and managers can do to ensure supervisors are set up for success
  • How to gauge leader-member exchange and ensure it is effective
  • Factors that drive engagement, improve worker well-being, and reduce turnover at the front line and in the front-line supervisor ranks
  • Why procedural justice is important and the correlation between procedural justice and engagement
  • How leaders can help mentor supervisors and prepare them for the difficult role of transitioning from team member to supervisor

Unsafe conditions can trigger a wide range of emotional responses, such as anxiety and stress, which subsequently can increase the risk for incidents or injuries. These conditions can also occur when teams are fatigued or distracted and not following the standards of operation. Gain practical guidance on how good leaders can influence their teams to complete the work at hand and make safe decisions.

What You Will Learn:

  • Explain how a good boss can also be a good leader
  • Discuss ways to effectively lead with safety while accomplishing work at hand
  • Develop better understanding of brain-centered hazards that influence a team’s decision-making process
  • Review the critical role of leading with safety and building key relationships
  • Discuss how a leader can effectively coach their teams to make better decisions

Well-being is more than a buzz word. It’s a critical component of the modern workplace. A focus on well-being helps organizations retain employees, maintain safe operations, and adapt to changing market conditions. It also equips employees with the skills they need to not only face today’s challenges, but to thrive. Join DEKRA's David Musgrave, Rajni Walia, and Mei-Li Lin for an interactive conversation.

Discussion topics include:

  • How to create a psychologically safe culture in your workplace that enhances physical, psychological and social well-being
  • How to detect changes in workplace well-being
  • Techniques to build a sense of belonging at work
  • As a leader, what can be done to have a competitive edge in today’s resignation environment

Disruption, change and stress have marked our work and personal lives for nearly two years. Work environments are changing, which is creating a rotating set of stressors for the workforce that leadership must address. Workers are more isolated, their workplaces have changed dramatically, and they are facing challenges like Zoom fatigue and a lack of staffing resources.

A new year provides a new opportunity for leaders to step back, think about the state of their organization and, ultimately, turn the page going forward to a brighter day, recognizing that everyone needs more engagement and vitality.

This webinar discusses how organizations can move toward positive outcomes and engage all levels of leadership in saving lives and reducing injuries. Using examples from the field, DEKRA Chief Client Officer Jim Spigener and DEKRA Vice President Mike Mangan explore how leaders can use good governance, adaptive leadership skills, an improved culture and change management to help boost employee engagement.

What you will learn:

  • Examine how to engage employees more effectively to strengthen your safety culture.
  • Explain how leadership can support workers feeling detached from the workplace and their peers.
  • Assess role of good governance in change management.
  • Explore ways to build, or refresh, a culture of learning in the workplace.

Catastrophic Occupational & Process Safety Incidents usually occur after a series of early warning signals, often subtle, are overlooked. Some organizations have been very successful in avoiding catastrophic events, even in environments with high risk factors and complex operations. Known as High Reliability Organizations (HRO), these operations have developed cultures that embrace the concepts of Anticipation, Questioning, Diligence, Resilience, and Learning, blending them with a focus on Human Performance Reliability. This leads to significant improvement in the detection of and response to early warning signals.

Based on over three decades of experience, DEKRA Organizational Process Safety expert Mike Snyder and Human Performance Reliability leader Rajni Walia explore practices that improve HRO culture and Human Performance Reliability. These approaches drive a new way of thinking about how to identify and respond to early warning signals, reduce human error, and enable improved decision-making. Participants will be made aware of key interventions that can be used to guide an organization toward a culture that promotes high-reliability thinking and a reduced exposure to catastrophic incident potential.

SIF prevention strengthens workplace safety by creating a better understanding of how human behavior and the work environment intersect. As a leader and originator of the field, DEKRA combines extensive experience with a mindset of continuous improvement to question paradigms and further the understanding of exposure potential.

In this free webinar, DEKRA Senior Vice President Don Groover and DEKRA Vice President Rajni Walia show the value of proactively taking steps to identify and control exposures before they take place. They explore:

  • An enhanced, more holistic approach to SIF prevention that incorporates how the brain works for workers performing everyday tasks.
  • Why context is important in reporting SIF potential events and why classifying them as either scheduled or unscheduled matters in keeping workers safe.
  • How a streamlined SIF prevention program creates a path to making a company a high-reliability organization.

Catastrophic toxic fires and explosions usually occur after early warning signals, however subtle, are overlooked. Some organizations are very successful in avoiding catastrophic events, even in environments with high risk factors and complex operations. Known as Highly Reliable Organizations (HROs), these operations have developed cultures that embrace the understanding of hazards and risk, drive proper management of risk, and value learning from experience.

DEKRA’s Organizational Process Safety (OPS) Consulting services help leadership understand and address the underlying factors which contribute to catastrophic operational safety risk, uncover organizational blind spots, and identify cultural and leadership factors that influence the ineffective control of exposures.

It is becoming increasingly clear that the risk of catastrophic fires, explosions, and chemical releases is not limited to a particular sector but can be applicable in various high-risk industries. Many organizations now recognize the need to adopt process safety management systems and apply them beyond the limited scope of existing regulatory requirements.

Join this webinar to learn more about our leading approaches to managing operational safety risk. During this presentation DEKRA Process Safety leader Mike Snyder and DEKRA Consulting leader Rick Smith:

  • Provide an overview of the DEKRA Organizational Process Safety model.
  • Introduce practical approaches to apply process safety in high risk industries.
  • Describe ways to improve risk management effectiveness.

Several case studies are discussed to demonstrate how a holistic, risk-based process safety approach can help any organization trying to manage potential catastrophic risk.

Feeling stressors in the workplace, from operational challenges to aches and pains, is unfortunately common. The extent to how we allow those stressors to affect worker well-being depends on the choices we make.

Join DEKRA North America Vice Presidents Mike Mangan and Jack Balsamo as they explore topics like transformational leadership, personal resilience, and building capacity through three work personas:

  • the head of operations
  • a maintenance supervisor
  • production team member

DEKRA consultants have more than 40 years of experience controlling exposure. They are global experts at working with organizations to mitigate life-threatening risks in the workplace. Join Senior Vice President Rebecca Timmins and Vice President of Client Engagement Angelica Grindle for a conversation about the critical activities needed to control exposure at every level, from top management to frontline employee.

The latest in neuroscience and motivational science research shows that when it’s applied to traditional safety approaches, it allows for higher levels of safety and overall operational performance.

During this webinar hosted by Safety and Health Magazine, DEKRA Human Performance Improvement experts David Musgrave and Matt Hargrove along with Sunbelt Rentals Sr. Director of SH&E highlighted practical examples of human and organizational performance (HOP). They paired this with current neuroscience that fits within the organization at all levels, including resonating at the field level. When human performance interventions are practical and align with how work actually gets done, improvements come naturally.


Provide insights based in neuroscience research to inform safe work

Share practical applications of decision science and human performance improvement

Showcase best practices using safety learning teams that create alignment on exposure control and celebrate engagement in safety

In a Culture of Safety, the value an organization has for safety is omnipresent. That value is embraced by leadership, visible in the physical conditions, observable in interactions between anyone at the organization’s location, and in the way employees talk with pride about their safety achievements. Most importantly, a Culture of Safety is about identifying and controlling exposure and creating an environment that is focused on total worker wellbeing.

In this webinar, DEKRA Senior Vice President Rebecca Timmins and DEKRA Vice President and Executive Consultant Luis Sanchez discussed the three strategic blocks that must be present to create and maintain safety excellence, namely the Organizational Functioning, Human Performance Reliability and the Learning Organization blocks. For leaders, they delved into strategic questions they can ask to sustain a culture of safety.

Recent studies show that while the overall efforts to reduce injuries has progressed steadily over the past few decades, the trend for fatalities has plateaued according to the latest data from the U.S Bureau of Labor Statistics. This trend illustrates that whatever organizations have been doing to reduce injuries has not had the same effect on fatalities. As a result, organizations are starting to recognize that the causes for potentially life-threatening events are very different from the causes of other events with lower severity potential. Instead, there is a new shift emphasizing a focus on high exposure events. In addition to a concentrated focus on the high exposure events, there is a need to understand why people do what they do, especially during situations that may lead to serious injuries and fatalities.

Human Performance Reliability expert, Rajni Walia shared insights on:

- Recognizing when they are being impacted by brain centered hazards.

- Recognizing how brain-centered hazards can contribute to serious injuries and fatalities.

- Understanding how they can employ certain steps/processes to prevent brain centered hazards from becoming a serious injury or fatality potential

A more interactive version of this session will also be part of the Serious Injury and Fatality Prevention track at the 2021 Safety in Action® Conference.

DEKRA Vice Presidents, Rajni Walia & David Musgrave shared insights on a commonly asked question in this webinar– “Who Really Owns Human and Organizational Performance (HOP)?”. Is it the safety organization? Human Resources? Operational Excellence? Or should Human Performance be a separate part of the organization?

David & Rajni discussed:

  • Discussed how a focus on human performance can best fit within the governance structure of organizations
  • Shared real-world results from recent case studies where Human Performance Reliability was improved through practical interventions informed by applied neuroscience, applied decision science on safe decision making
  • Shared insights into where Human and Organizational Performance (HOP) fits within an organization and why.

Catastrophic incidents like fires, explosions, derailments, spills, releases, food contamination, etc. not only have a devastating impact on the workforce, but they also have detrimental effects on the surrounding community and the environment. Every business sector is susceptible to having a catastrophic incident, however catastrophic incidents are most abundant in three high-risk industries: manufacturing, utilities, and oil & gas.

It is the responsibility of safety leaders to advocate for workers, first responders, and the public to protect them. Setting basic safety rules is not enough to manage the complex chain of events that can cause multiple serious incidents and fatalities that can devastate a community and permanently ruin a professional brand.

In this webinar, DEKRA VP of Solution Development Mike Mangan and Sr. Process Safety Development Engineer Sarah Eck discuss ed how you can turn your organization into a high-reliability organization that can anticipate catastrophic exposure by implementing high-quality decision making and controls.

The year 2020 will be in the history books for the challenges it presented to safety leaders all over the world. Among the hurdles they’ve faced: A global pandemic, economic uncertainty, societal unrest, environmental disasters, and political upheaval.

For those working in the utilities industry, the challenges have also included how to effectively manage field crews virtually since front-line workers cannot work from home and they are among the essential workers society depends on to function.

The DEKRA panel discussion “The Nightmare of 2020: How to Lead with Safety During Chaos” featured two safety leaders who helped innovate new ways to exceed in safety despite the challenges facing their organization during this troubling year.

DEKRA Vice President James Grant moderated a discussion with Laura Redenshek, Director of Safety and Human Performance at FirstEnergy Utilities and Tim Walter, Corporate Director of Safety Health and Training at Oncor Electric Delivery. Together they will take questions from the audience and discuss the following;

  • How Redenshek implemented serious injury & fatality (SIF) field verification and critical controls this year amid a pandemic.
  • Why SIF field verification and critical controls represent a critical and proactive approach that represents the next evolution of SIF prevention
  • How to improve the effectiveness of leadership at all levels of an organization.
  • The leadership approaches Walter helped implement in the pandemic that have improved communication throughout their organization
  • What companies must do now to prevent SIFs that may develop as a result of the pandemic.
  • Why leaders must improve their communication efforts in our current “new normal” in the workplace.

Utility workers are on the front-line of the Covid-19 pandemic. They have no option to work remotely at home. These are front-line workers, supervisors, and managers who are working around the clock to make sure our communities are powered during this turbulent year.

Any disruption to the utility industry means a disruption to society. That’s why leadership needs to keep its workplace safe — For them, and for all of us.

Serious Injury & Fatality (SIF) prevention experts Byron Faust and Kathy Culig hosted this webinar to introduce the SIF prevention and implementation strategy and process specifically designed for the utility industry and its workers who have become so valuable to all of us.

This webinar explored:

  • What does leadership need to know to identify SIF exposures and precursors?
  • What are leading SIF metrics?
  • How can leaders sustain implementation measures in their culture?
  • The five main challenges that leaders face when implementing SIF prevention.

This discussion is guaranteed to give you the information — and inspiration! — you need to transform your safety culture forever.

This webinar is designed to help you recognize and control the exposures that lead to soft tissue injuries in your workplace.

Soft tissue injuries represent a hidden danger for workers. According to data from the U.S. Bureau of Labor Statistics and the U.S. Department of Labor in November 2018, sprains, strains and tears represent the number one cause of non-fatal workplace injuries.

DEKRA OSR Vice President of Industrial Ergonomics, Bruce Madsen and DEKRA OSR Senior Consultant, Garnett Payne will lead participants in a discussion about the need for organizations to understand how soft tissue injuries occur and why that understanding can help transform, not just the company, but directly impact the community and greater region where it thrives.

Ever wonder how individuals or teams have arrived at a given decision? More importantly, do you want to learn more about how you can positively influence decisions for yourself, your teams, and your colleagues for a safe, quality, and in control result? DEKRA OSR’s Brain-Centric Reliability™ experts, Rajni Walia and David Musgrave, discuss practical ways to arrive at correct decisions when it really counts in this webinar.

They discuss how our fast and slow brains (focus vs. habit) work together to keep us safe, guide us toward success, and what we can do using science to enhance this process for even better decision making and situational awareness.

DEKRA Organizational Safety and Reliability (OSR) a global leader in safety at work, hosted a free webinar on the topic of “Creating Safe Decisions: A Case Study on Human Performance Reliability”. This webinar is designed to help safety leaders better understand how the brain plays an important role in exposing workers to vulnerabilities and the specific techniques for overcoming them.

DEKRA OSR thought leaders, Michael Mangan and David Musgrave lead participants in a discussion on how the human brain can help or hinder actions, and also what can be done to optimize real-time high-performance reliability to avoid unplanned events.

Key areas the webinar explores are:

  • A discussion of Human Performance Reliability.
  • The challenges that the seven Brain-Centered Hazards™ present.
  • How leaders can recognize and control Brain-Centered Hazards
  • The defenses and countermeasures leadership can present to combat Brain-Centered Hazards.
  • A discussion of the Making Safe Decisions® approach.

This webinar describes how to move beyond just reacting to the incident or injury rate “symptom” with “flavor of the month” safety solutions to performing a deeper diagnosis that enables a true understanding of why injuries and one-off events continue to occur at your organization. The DEKRA Exposure Reduction™ Model seeks out the “why” behind the metrics so that thoughtful, sustainable, and systemic solutions tailored to the underlying need can be developed, implemented, and sustained within your business.

Let’s move beyond guesswork and beyond reacting to individual events and metrics, to recognizing, understanding and truly managing the underlying exposure. Join DEKRA OSR Vice President William Bozzo for this hour-long webinar that will include a special Q&A segment.

William Bozzo is an award-winning EHS professional and executive leader who has guided numerous operations, startups, decommissions, and program implementations and integrations. He has extensive expertise in high-level planning for environmental, safety and health, sustainability, risk management, quality assurance, and strategic design.

DEKRA OSR Senior Vice President Don Groover and Chief Client Officer Jim Spigener will lead participants through best practices for how leaders can use safety involvement to create engaged workers. Engaged workers are more inclined to follow rules and procedures, embrace change and operate under a “safety of others” mindset.

The webinar will explore the process for setting the right objectives and designing a safety involvement roll out plan in a way that it moves employees beyond mere involvement to full-on engagement.

Key questions this webinar will answer are:

  • Why are organizational leaders so focused on engagement measures?
  • What factors should be considered when choosing a safety involvement activity?
  • How do I align my safety involvement activities with my organization’s level of cultural maturity?
  • What are the safety involvement implementation design criteria for accelerating employee engagement?
  • When do you know it is time to graduate to a more advanced safety strategy?

Don and Jim bring decades of insight and expertise to the conversation.

DEKRA Organizational Safety & Reliability (OSR) has been helping companies implement Systems Focused BBS programs for over 35 years. Based on a research study recently completed by Cambridge University, and insights drawn from thousands of DEKRA OSR’s Systems-Focused BBS projects, you will learn:

  • Attributes that define a System Focused BBS
  • The factors that cause BBS efforts to struggle
  • Key findings from the Cambridge University mega study
  • Deciding factors on whether implementation of a BBS system is right for your organization

This webinar will not only challenge your assumptions about BBS but also reveal how you can dramatically improve the level of functioning, reduce resources, deepen your safety culture and get better results.

Creating a culture of engagement requires safety leadership expertise at all levels of an organization. However, success pivots on the knowledge and leadership skills of middle managers and supervisors.

Senior leaders on the other hand are responsible for not only creating accountabilities but also ensuring supervisors have adequate resources to meet these accountabilities. Success then becomes a matter of delivery. Delivery for the front-line leader means identifying activities that are required to create safety excellence; how to perform these activities in the most impactful way; and why these activities are crucial in creating a spirit of engagement. Join us as we explore:

  • What is an engaged workforce?
  • How safety fits into creating a culture of engagement
  • Safety activities that matter and how to build leadership skills into these activities
  • Why safety leadership development requires a system such as the SafeAlign® System

An organization’s safety does not improve unless exposure is fully controlled or reduced. While all organizations collect and analyze safety data in some form, one of their top challenges is to understand the pool of exposures and how it is changing. Incident data and investigation reports can play a valuable role in providing insights when viewed in the right light.

This webinar will explore:

a. Why exposure identification and control is the key to safer outcomes

b. How to look at your incident data to understand your exposure pool

c. Moving beyond actual outcome to potential to develop an even deeper level of understanding

What does it take to get through an entire day without critical errors? This webinar explores the neuroscience underlying an error-free day, so you can replicate right-first-time performance with every action, every day.

Whether you are office based, on the road, working at home, or in the field, this webinar provides the tools you need to control internal risks and manage your brain at work, in your house, and behind the wheel.

This webinar is the third in our three-part Brain-Centric Reliability™ webinar series on how leaders can support reliable outcomes.

Risk doesn’t always mean exposure to workplace hazards. Sometimes, risk surfaces from misalignment between business goals and safe work practices. The secret to achieving world-class safety and reliability requires correctly orienting individual and team actions with the organizational agenda.

This webinar examines organizational goal conflicts and how they hinder safety performance results. We explore the relationship between organizational priorities and individual and team action to ensure safer outcomes every day.

This webinar is the second in our three-part Brain-Centric Reliability ™ webinar series on how leaders can support reliable outcomes.

View this special presentation of DEKRA’s new Exposure-Based Safety™ technology. Grounded in independent research, cutting-edge technology, and decades of proven methodology, the EBS™ system delivers real-time data collection and integrates the very latest insights from performance reliability, fatality prevention, and organizational safety strategies to target all exposure in the workplace—including, behavioral, physical, environmental, and systems-related hazards.

Learn how we move your BAPP process to the new world of safety with:

A smarter focus on serious injury prevention, site-specific critical exposures, and risks associated with human reliability

A more efficient design that gets dramatically better results with fewer resources

Mobile solutions that combine robust analytics with advanced capabilities that translate your data into immediate action

Error-free work shouldn't be a wish or a hope, but rather a planned activity designed to have organizations succeed year on year, given what's at stake! Science has evolved to a point where we can predict where employees and leaders will make errors within work tasks. So, why not plan for this by strengthening these error-prone points to guide employees toward a safe, quality result every time? Getting work right the first time, and every time, especially during operation critical tasks, just makes good business sense. Keeping the team succeeding and the operation charging forward safely and without interruption are well worth the investment to protect an organizations' people, reputation, brand, and results.

View Part 1 of our Brain-Centric Reliability™ three-part webinar series to learn what else is possible in the fight to mitigate human performance error and secure exemplary operational reliability. Step up and into the next level of business performance powered by DEKRA.

Modern workplace safety goes far beyond accident prevention; a comprehensive preventive approach is necessary, which is why the ISO 45001 standard came into force in March. It is the only internationally recognized independent OHSMS standard. This webinar covers the differences between ISO 45001 and previous OHS standards, such as OHSAS 18001. You will also learn what changes are needed to update your management system.

We discuss a brand-new standard for Behavior-Based Safety called the Exposure Based Safety™ process. You'll learn how to make your data-gathering truly real-time, address all of today's exposures including brain-centric hazards, and use technology to identify safety hot spots in your workplace as they happen.

In this webinar, we explore what it means to have an improvement plan that is truly transformative. We discuss successful strategies for going from good performance to great performance, including targeting beyond zero, the importance and impact of focusing on clear and concise cultural attributes, and using new and different analytics to target improvement.

Independent research out of the University of Cambridge Judge Business School confirms DEKRA BBS technology is not only an effective change intervention, but explains some of the mechanisms at work.