Online Training

Certificates for continuing education units (CTUs) are issued for completed courses. Every course has practical information and value-added job aids. Classes are specifically geared toward business needs and self-improvement. You will find it easy to navigate around the training center and classes. If you wish, you may also take the free class listed in the catalog.

Live Webinar Training

9am-1pm Central • $395

This webinar is intended for auditors (external and internal auditors). It will cover the specific differences between the old and new requirements from an auditor’s perspective. This course will emphasize the concepts that will be difficult to audit including new requirements that are less prescriptive, including for example; not requiring procedures and records, risk-based thinking, knowledge management, and many others.

9am-1pm Central • $395

This webinar places documentation in their proper place as one of many tools used by organizations to assure results. By attending this webinar, you will understand how to determine when traditional documents are needed and how to configure documentation to meet the requirements of ISO 9001:2015, ISO 14001:2015, AS9100:2016, and ISO 45001:2018.

9am-1pm Central • $145

This four-hour web session is designed for auditors, managers, and executives that need to understand the requirements of ISO 9001:2015 and the implications for their organizations. The goal is to provide decision-makers with information that will help them to provide direction for their existing or planned ISO 9001:2015 quality management system.

9am-1pm Central • $145

This four-hour web session is designed for auditors, managers, and executives that need to understand the requirements of AS9100 and the implications for their organizations. The goal is to provide decision-makers with information that will help them to provide direction for their existing or planned AS9100:2016 (Rev. D) quality management system.

ISO 9001:2015 Transition Training

0.1 CTUs • $109

The course is designed to provide an understanding and assessment of the strategic and tactical issues facing an organization that is considering transitioning from ISO 9001:2008 to ISO 9001:2015. The course is intended for top managers, audit program managers and auditors interested in learning the factors their organization may face implementing ISO 9001:2015. The course uses risk-based thinking as emphasized by the ISO 9001:2015 clause 6.1.

0.6 CTUs • $311

The purpose of this course is to provide auditors, management personnel, and business team leaders with knowledge and understanding of the changes in requirements when transitioning from ISO 9001:2008 to ISO 9001:2015. This course could be used for internal ISO 9001:2015 qualification of auditors and organization personnel currently using ISO 9001:2008. The course clearly contrasts the differences between ISO 9001:2008 and ISO 9001:2015, and interprets the concepts and terminology of the new standard, includes a management briefing and risk-based thinking lessons. This self-paced, online course identifies potential nonconformities and opportunities for improvement when transitioning.

Essentials Courses

0.1 CTUs • $24.59

The course is designed to provide an understanding of how common (basic) skills are applied by auditors. The skills covered in this class are time management techniques, effective communicating, resolving conflict, and presentation methods. The training may be used for professional development, as a refresher or for preparing for the ASQ Certified Quality Auditor examination. The modular one hour class is taken from lesson 4 of the Auditing (CQA) Fundamentals II class. The class is intended for those interested in conducting system or process audits using any performance standard (ISO 9001, FDA GMPs, HACCP, FAA, QS 9000 and so on). The class duration is rated for one hour and successful completion of the course will result in a certificate for 0.1 CEUs. The subscription length for the class is 90 days.

0.1 CTUs • $24.59

The course is designed to provide an understanding of how common (basic) skills are applied by auditors. The skills covered in this class are time management techniques, effective communicating, resolving conflict, and presentation methods. The training may be used for professional development, as a refresher or for preparing for the ASQ Certified Quality Auditor examination. The modular one hour class is taken from lesson 4 of the Auditing (CQA) Fundamentals II class. The class is intended for those interested in conducting system or process audits using any performance standard (ISO 9001, FDA GMPs, HACCP, FAA, QS 9000 and so on). The class duration is rated for one hour and successful completion of the course will result in a certificate for 0.1 CEUs. The subscription length for the class is 90 days.

ISO Standards

2.0 CTUs • $389

Over a dozen downloadable handouts such as: an ISO 22000 Checklist, a Desk Reference (Textbook), Study Tips, a before class assessment and after class objectives, and so on. Students must apply what they learned by completion of an assignment for marking by an instructor. The class consists of a series of lessons, illustrations, diagrams, interactive exercises and quizzes. Successful completion of the class will result in a certificate for 20 contact hours (2 CEU's). The subscription period for the class is 180 days (plus one free 30-day subscription extension, if needed).

0.5 CTUs • $169

The purpose of the course is to introduce students to ISO 9001:2015 quality management system concepts in easy to understand words. The course is designed to provide an awareness of ISO 9001 system requirements, process approach, risk-based thinking and the quality management principles. The course can be used to meet ISO 9001 clause 7.2 (Competence) and 7.3 (Awareness) requirements for promoting quality awareness or as a precursor to more advanced study. Job aids include: Desk Reference (includes all the text on the lesson pages), a detailed ISO 9001:2015 Checklist, ISO 9001:2015 Conspectus (i.e. summary of requirements on one sheet of paper) and summary of the quality management principles.

0.4 CTUs • $129

This class covers ISO 9001 concepts and requirements and is designed to provide students with an awareness of the ISO 9001 quality management system, process approach, and quality management principles. The purpose of the course is to introduce students to the ISO 9001 quality management system in easy-to-understand language. This course can be used to familiarize you with ISO 9001 concepts and principles, for orientating employees, to meet ISO 9001 clause 5 and 6 requirements for promoting quality awareness or as a precursor to more advanced study. A FREE book is offered with every class. The ISO Lesson Guide course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, interactive exercises and quizzes. The comprehensive QualityWBT Glossary is included with the class as a pdf file. The class will take approximately 4.0 hours and upon successful completion a certificate for 0.4 CTUs will be issued. The subscription length is 90 days.

1.6 CTUs • $389

This class is for auditors, supervisors and managers who want to 1) learn about ISO 9001 requirements, 2) interpret the ISO 9001 standard, 3) apply ISO 9001 to their work situation and 4) assess the application of risk-based thinking into the quality managment system. The class is based on the ISO 9001 portion of a certified lead auditor class. The class includes the ISO 9001 standard (not to be copied or shared) and over a dozen downloadable handouts such as: an ISO 9001 Checklist, a Student Textbook (Desk Reference), Study Tips, a before class assessment and after class objectives, and so on. Students must apply what they learned by completion of an assignment for marking by an instructor. The class consists of a series of lessons, illustrations, diagrams, interactive exercises and quizzes. Successful completion of the class will result in a certificate for 16 contact hours (1.6 CEU's). The subscription period for the class is 180 days (plus one free 30-day subscription extension, if needed).

1.2 CTUs • $249

The course is designed to be a step-by-step, self-paced guided process for identifying environmental aspects and determining significant impacts within your organization. When the class/project is complete, the resulting process and documentation will be conformant to ISO 14001 (international environmental requirements standard) and you will be able to determine your organization's environmental risks. It is intended for person or team members in an organization tasked with identifying environmental aspects and determining environmental impacts to the organization. The step-by-step project results in real tangible deliverables, yet is fun and productive, too. Nancy Boudreau, the expert who provided the content for the class, states that: "Determining environmental risks and addressing them is the most important and most difficult part of implementing ISO 14001." The Identifying Environmental Aspects and Impacts course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, project management forms, interactive exercises, and quizzes. A handy desk reference, on-line access to ISO 14001 and QualityWBT Glossary are included in the class. The course should take approximately 12 hours to complete. You will earn 1.2 CTUs upon successful completion of the course. Since this class is designed to be a project guide, the subscription period is 180 days (plus one free 30-day subscription extension, if needed).

Auditing

0.5 CTUs • $149

The course is designed to provide an understanding of the basics for conducting remote audits (e-audits). Learn the e-auditing process from a veteran of conducting remote audits for over 10 years. Learn the answers to How to do it right, what skills you will need, how will my organization benefit, what are the risks and how do I implement an eAuditing program? The need to control auditing costs and manage both internal and external supplier networks requires us to learn and use the technology available to us.

0.8 CTUs • $179

Learn the ASQ Quality Auditor 2012 Body of Knowledge (BOK) for preparing, performing, reporting, and following up audit results. Learn auditing process fundamentals or review these concepts while preparing for the ASQ Certified Quality Auditor (CQA) exam. ISO 19011 audit standard changes that influence the CQA BOK are included as well as auditing process-based systems. The Auditing Fundamentals I course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, interactive exercises, and quizzes. A desk reference that covers all lessons and the QualityWBT Glossary are included in the class as PDF files. The course covers Part II (audit process) of the ASQ Quality Auditor Body of Knowledge (BOK).

0.9 CTUs • $179

Learn auditing fundamental conventions, auditor conduct requirements, auditor competencies (skill and knowledge needs), auditing program management, and business applications. Apply course content toward professional development, as a refresher, or for preparing for the ASQ Certified Quality Auditor (CQA) examination based on the 2012 CQA Body of Knowledge (BOK). Participants will become familiar with ISO 19011 audit standard changes that influence the CQA BOK as well as auditing process-based systems.

0.8 CTUs • $179

Learn basic quality tools and techniques for professional development, as a refresher, or to prepare for the ASQ Certified Quality Auditor (CQA) examination. This course is designed to provide quality practitioners, managers, professionals, auditors, and improvement team members with an understanding of basic quality tools and techniques, and covers Part V (Quality Tools and Techniques) of the CQA Body of Knowledge (BOK). It is intended for those interested in conducting quality system audits using any performance standard (ISO 9001, FDA GMPs, FAA, , etc.). Attendees will learn content through a series of lessons, illustrations, diagrams, interactive exercises, quizzes, tests, and a problem-solving team case study that students must review and be tested on to pass the class. A desk reference that covers all lessons and the QualityWBT Glossary are included in the class as PDF files. The class has a bank of 101 multiple choice test questions and 11 case study questions that cover BOK topics. You will have 90 days to access this course.

1.0 CTUs • $179

Gain a basic understanding of how to conduct an internal audit. Learn the audit conventions for preparing, performing, reporting, and follow-up. New internal auditors will learn what they need to know to conduct an audit using any performance standard (such as: ISO 9001, FDA GMPs, FAA, ISO 14001, HACCP, and so on). The lessons follow the audit process from initial acceptance of the audit assignment through reporting what was found. The Internal Auditing Basics course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, interactive exercises, and quizzes. A handy desk reference, QualityWBT comprehensive glossary, and Auditor Code of Conduct are included in the class as PDF files. Successful completion of the class will result in a certificate with CEUs. The subscription length is 90 days (plus one free 30-day subscription extension, if needed).

0.8 CTUs • $179

This course is focused on methods and techniques to conduct successful quality, safety, and environmental process audits for assessment and verification purposes. Participants will follow along a step-by-step process for utilizing process audit techniques during the preparation, investigation, evaluation, and reporting stages. The course is not specific to any performance standard but ISO 9001 example controls are used for convenience. This course includes a desk reference that covers all lessons and links to the QualityWBT Glossary. Students should have already completed a basic audit training class such as Internal Auditing Basics or be an experienced auditor.

1.0 CTUs • $189

Learn audit methods to determine if improvement actions are adding value and how to audit process performance for improved efficiency. In addition, gain assessment techniques for generating new improvement ideas to support Six Sigma, lean, TQM, ISO 9001, and other mprovement programs. Managers and auditors interested in making their improvement program effective and efficient will benefit from the course’s focus on tactics to monitor improvement programs to ensure value-added results are achieved and sustained. Continual improvement assessments enhance your TQM, ISO 9001 and other management system standards, Six Sigma, and lean improvement programs. Modern audit program strategies can lower risk and improve organizational effectiveness by auditing for continual improvement. An aggressive assessment program will provide the oversight and factual data management needs to make informed decisions about current and future operations. A desk reference book comes with the class as a PDF file. Free tools included are a Continual Improvement Perception Survey and an example of the 9004 Assessment Criteria Checklist for selected clauses. Successful completion of the class will result in a certificate with CEUs. The subscription period for the class is 90 days.

Improvement Skills & Tools

1.2 CTUs • $289

The course is designed to be a step-by-step self-paced guided process for identifying root causes of problems. This course will enable participants to solve problems (e.g. by eliminating their causes). The course provides a 10 point methodology from problem definition to implementation of system wide solutions. Root cause analysis works because it eliminates the causes of problems so that they do not recur. The students are provided with many organization tools to analyze systems in order to identify the root causes of problems. The class is intended for the person or team members in an organization interested in or tasked with solving problems and finding root causes. The step-by-step project results in tangible deliverables yet is fun and productive, too. Duke Okes is an ASQ instructor and expert who provided the content for the class. The class is based on his very successful instructor-led class. The Root Cause Analysis (RCA) course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, forms, interactive exercises, and quizzes. A handy desk reference and QualityWBT Glossary are included in the class. The course should take approximately 12 hours to complete. You will earn 1.2 CTUs upon successful completion of the course. The subscription period (access time) is 180 days (plus one free 30-day subscription extension, if needed).

Recommended prerequisite: To get the full benefit of the class we recommend that you be familiar with the 7 Basic QC Tools. A short assessment quiz must be taken before lesson one to help you determine if you may need additional references, training or guide books.

0.8 CTUs • $179

Learn audit methods to determine if improvement actions are adding value and how to audit process performance for improved efficiency. In addition, gain assessment techniques for generating new improvement ideas to support Six Sigma, lean, TQM, ISO 9001, and other mprovement programs. Managers and auditors interested in making their improvement program effective and efficient will benefit from the course’s focus on tactics to monitor improvement programs to ensure value-added results are achieved and sustained. Continual improvement assessments enhance your TQM, ISO 9001 and other management system standards, Six Sigma, and lean improvement programs. Modern audit program strategies can lower risk and improve organizational effectiveness by auditing for continual improvement. An aggressive assessment program will provide the oversight and factual data management needs to make informed decisions about current and future operations. A desk reference book comes with the class as a PDF file. Free tools included are a Continual Improvement Perception Survey and an example of the 9004 Assessment Criteria Checklist for selected clauses. Successful completion of the class will result in a certificate with CEUs. The subscription period for the class is 90 days.

0.5 CTUs • $139

This introductory course presents a step-by-step method for conducting Failure Mode and Effects Analysis (FMEA). It defines the role, methodologies, and implementation of FMEAs as an essential component of a preventive action program. Participants will determine FMEA objectives, potential failure cause and effect, assessment of risks, and preventive action plans. This interactive course includes handouts, practice exercises, job aids, design-process-service examples, quizzes, free FMEA excel template (editable) and a free desk reference. The class has been updated to be consistent with the FMEA 4th edition reference manual for use by automotive suppliers.

0.8 CTUs • $169

The course is designed to provide quality practitioners, managers, professionals, auditors and improvement team members an understanding of basic quality tools and techniques. It may be used for professional development, as a refresher. The course covers Process Analysis and Control Tools, Improvement Tools and Techniques, Sampling Methods, Statistical Tools, Control Charts and Process Capability, and Quality Savings. Besides normal testing, there is a Problem Solving Team Case Study that students must review and be tested on to pass the class. If you have taken the Auditing Fundamentals III course, you should not take this class because the same topics are covered. The class consists of a series of lessons, illustrations, diagrams, interactive exercises, case study questions and quizzes. A desk reference that covers all lessons and QualityWBT Glossary are included in the class as pdf files. The class has a bank of 101 multiple choice test questions and 11 case study questions. Please note that if you are taking the class to be quality engineer or or six sigma black belt, you will need in-depth knowledge of statistical techniques that are beyond the scope of this class. Successful completion of the course will result in a certificate (0.8 CTUs). The subscription period for the class is 90 days (plus one free 30-day subscription extension, if needed).

0.9 CTUs • $189

Discover what 'customer satisfaction' really means and write your own customer satisfaction plan while participating in this class. Develop an understanding of how to measure customer satisfaction and manage a customer satisfaction system, and learn how to use the customer satisfaction system to increase profits and revenues. Ask the right questions of the right people, in the right way, at the right time and turn data into action. Learn the three tools required by ISO 9001:2008: customer needs assessment, customer satisfaction surveys, and complaint systems. This course includes a desk reference that covers all lessons and links to the QualityWBT Glossary. You will have 180 days to access this course.

0.5 CTUs • $139

Measurement Systems Analysis (MSA) is a method to understand the error associated with measurement systems and their impact on making correct decisions. The knowledge gained in this class can be used to setup or audit a MSA program or instrument laboratory. Knowledge gained can be used to improve decision making regarding test or inspection equipment. This is a beginner class that provides basic, easy-to-understand technical information that you need to address ISO/TS 16949, laboratory and quality system standard requirements. The class starts with describing measurement error and then guides you in a step-by-step manner to conduct or evaluate your own Bias, Linearity and Stability studies. The class ends with how you can determine your gauge R&R (repeatability and reproducibility). You will be able to gage the extent of variation and the source of variation. The class includes examples of Linearity, Bias, Stability studies and tools such as an excel spreadsheet to record and determine Gauge R&R for attribute and variables data. A student textbook/ Desk Reference is provided. The class consists of a series of lessons, illustrations, diagrams, interactive exercises and quizzes. Successful completion of the class will result in a certificate for 5 contact hours (0.5 CEU's). The subscription period for the class is 180 days (plus a free subscription extension, if needed).

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