Online Training

Our e-learning courses offer the ultimate flexibility. Take your course at your own pace, anywhere you have an internet connection.

Every course has practical information and value-added job aids. Certificates for continuing education units (CTUs) are issued for completed courses.

Using Documentation to Achieve Results

Documentation has always been - and will continue to be - a key component of Management Systems. In addition, though, the keys to guiding your organization to achieve equal or improved process performance at lower costs and reduced frustration, is to know when and how much to document. Also, to understand that there are appropriate alternatives to documentation.

Take All Four Modules for $139

Module 1: Overview

15 minutes

You will learn to plan the use of effective documentation and how to select appropriate alternatives that assure business results. Additionally, you will learn when and how to create documents that get results without unnecessary paperwork.

Take Module 1 for $39

Module 2: Managing the Documentation Project

15 minutes

Documents are created to provide necessary instructions and information. Once properly documented, a process may require additional management attention. We will review how each process creates a unique opportunity for documentation, how risk and cost affect documentation decisions, and defines the key steps in managing a successful documentation project.

Take Module 2 for $39

Module 3: Tools for Documentation

15 minutes

Documents provide information that is needed to ensure the accomplishment of a specific action that is needed. This information can provide details related to Who? What? When? Where? Why? or How? Documents are used to communicate information at different levels with different amounts of detail. We will give an overview of seven types of documents that can be used in a variety of situations.

Take Module 3 for $39

Module 4: To Document or Not to Document

15 minutes

Documentation within your organization is going to be as unique as your organization itself. There is not a single way to document nor is there a single method to documentation. The goal of all documentation should be to provide or direct the user to Who, What, When, Where, Why and How on each process. We will look at the What, When and Why to document within your management system.

Take Module 4 for $39

Management System Standards