Our Training Policies


DEKRA Solutions, Inc. does not discriminate based race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. In addition, the Company and its trainers will comply with applicable state and local laws governing nondiscrimination.

Complaints and Appeals

Each student has the right to complain or appeal a course and evaluation. The student is required to write a formal letter identifying the situation or problem to DEKRA Solutions, Inc. DEKRA has thirty days, upon receipt of the letter, to respond to the formal complaint. When a complaint and/or appeal is received, DEKRA will form a team of three people that are not associated with the incident. These three people will consist of at least one instructor and one member of management. This three-person team will then investigate the situation including as needed; contacting the instructor, student, witnesses, or others determined necessary. The final decision from this meeting will be made within 30 business days and the persons involved are notified in writing.

Reasonable Accommodation

Students with disabilities are encouraged to contact DEKRA for a confidential discussion of their individual needs for accommodation during a training event. It is the policy of DEKRA Solutions, Inc. to provide reasonable accommodation to learners with disabilities. It is the responsibility of the learner to contact DEKRA to initiate the accommodation process and/or to notify instructors as soon as possible so that reasonable accommodations can be made.