Building the High-Reliability Organization

For years, business and academic researchers have sought to understand what makes high-reliability organizations succeed in inherently high-risk environments. Despite the great stories and examples, distilling these traits into actionable principles has proved elusive.
In this white paper, we present a new model for understanding, measuring — and creating — high-reliability performance. Designed for companies working in high-risk conditions, this paper outlines the building blocks of high-reliability performance that all organizations can adapt and develop. We cover:
  • Why a new paradigm is needed and how it creates meaningful change
  • The four measurable disciplines of high-reliability organizations
  • How these characteristics impact process safety management and performance
  • The steps to building consistent performance for catastrophic event prevention, process safety management, and maintaining operational control.