Australia Post Case Study
When Australia Post started their journey with DEKRA in 2013, they were experiencing large numbers of frontline operator injuries. In addition to the obvious transport and logistics exposures associated with van and trucking operations, approximately 5,000 delivery officers use motorbikes to deliver letters and small parcels around the country. The letter-delivery portion of the business was experiencing very high incident rates with many of these incidents in the highest incident categories, driven, in part, by a 200-year cultural history of delivering mail, no matter what it takes. The relatively new CEO at the time was determined to address this situation.
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