Toronto Transit Commission Case Study
The Toronto Transit Commission (TTC) is one of the largest and most advanced mass transit systems in North America. Every business day, TTC transports approximately 1.6 million passengers in a highly complex and challenging environment. For most people, the system "just works:" trains, buses, and streetcars arrive and depart on time and pasengers get safely to their destination. For TTC leaders, however, operating an integrated transportation system efficiently and safely requires continuous improvement to keep up with an ever-changing environment.
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