Understanding Root Cause and Corrective Action
Purpose
The purpose of this training is to explore the paths and tools available once a decision has been made to take action: either a correction to fix the problem or a corrective action to fix the cause(s) or root cause(s) of the problem.
Who Should Take This Course?
- Quality personnel who will complete corrective actions or will help others complete corrective actions
- Anyone expected to respond to identified problems by utilizing problem-solving tools
Objectives
- Learn to implement a corrective action process
- Select appropriate root cause analysis methods
- Analyze root cause using appropriate tools
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