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The Five Disciplines That Create High Reliability in an Organization

Building the HRO

DEKRA’s latest white paper, “The Five Disciplines That Create High Reliability in an Organization ,” explores how to measure and manage the five critical disciplines that produce consistent and long-lasting safety outcomes.

What is a High-Reliability Organization (HRO)? A HRO is one that functions to understand why early warning signals are overlooked and what can be done to improve identifying and responding to these signals. Overall, the HRO paradigm seeks to characterize organizations that stay safe despite operating in high-risk conditions.

At DEKRA, rather than focus on individual behaviors found in HROs, we identify organizational practices that systemically mitigate risk. In doing so, we have defined five measurable disciplines that together support the technical and operational aspects of catastrophic incident prevention. The practical and measurable nature of DEKRA’s reliability scales opens a new way for leaders wishing to create high-reliability organizations of their own.

This white paper explores the concept of a HRO and shows how to build a Learning Organization where risks are systematically identified, controls sustainably implemented, and performance is monitored by developing the attributes of a HRO that reduces the potential for catastrophic incidents.

The white paper also explores:

  • The five disciplines of high-reliability organizations.
  • How Anticipation helps organizations capture information from a variety of sources that may be meaningful early indicators of change to exposure.
  • How organizations can create a culture where Anticipation is strong.
  • The many definitions of biases in the workplace and how they can get organizations in trouble.
  • The role diligence can play in assuring consistent and reliable use of safety programs and processes.
  • The two main requirements for obtaining Resilience.
  • What it takes to become a Learning organization.